My The Stellar Styles product needs a repair. Shall I send it back? Who will cover the repair costs?
Please contact info@thestellarstyles.com and describe the issue, including photos where possible. In most cases, within 6 months of purchase, a repair will be suggested where the stellar styles will cover the cost. If it is more than 6 months after purchase, we will offer to cover a part of the repair costs.
Can I exchange a product?
We do not offer exchanges, unfortunately. Of course, we accept products returned to us, if they are not suitable and as soon as we receive the product back, we will refund your money. In the meantime, we suggest to the customer to place a new order for the correct product – this reduces the waiting time for the customer to receive the new/correct product. Unfortunately, we cannot settle differences between amounts of differing orders
Who covers the cost of a return?
Please use our returns label. This can be sent to you via email – please see above. Returns of orders within India are free, returns from outside of India will cost £3,00. If our returns label is not used, we will not be able to cover the cost of the return.
Unpaid/ Incorrectly paid postage
In the case of unpaid/incorrectly paid deliveries back to us, we charge 200/- to accept such items. We, therefore, do not accept parcels which have been sent without adequate postage.
Should I return the product to The Stellar Styles?
If you place an order on The Stellar Styles, please check their Help Pages for further details and return the order to The Stellar Styles.
If you order from our The Stellar Styles website, please contact our customer support team (at info@thestellarstyles.com) to receive a returns label. Then print out the label and simply attach it to the front of the package to be returned to us.
When can I return a product?
The customer has the right to return items with or without reason within 30 days of purchase. These 30 days begin when the customer has received the final part of the order. If the product has been unused (eg, if the product was a gift) we will also accept it back after 30 days. Please contact us at info@thestellarstyles.com for further details.
You can also easily and safely pay with credit card. We accept European cards with a Mastercard or Visa symbol. The order will be sent immediately after receiving payment. In case of refunds, for order cancellation for example, the credit card details from the original payment will be used.
Your credit card details will be encrypted using an SSL-Method. This highly secure system makes your credit card payment completely safe.
To pay with bank transfer, this option must be chosen at the checkout. When the order has been successfully placed, an email will be automatically generated containing our bank details for the bank transfer. Please then log in to your online banking service and transfer the payment amount to us using these details. When we have received the payment in full, the order will be dispatched. Please note: the order will not be dispatched until we receive the payment in full.
How can The Stellar Styles products be paid for?
There are several payment methods available to The Stellar Styles customers:
- Pre-payment / bank transfer
- PayPal
- Credit Card
Will my order be sent again if the original delivery failed because of an incorrect address?
Our customers are responsible for entering the correct details when ordering. If the delivery address we receive is incorrect and the order can then not be successfully delivered, it is the customer’s responsibility to place a new order. Any additional costs incurred are also to be covered by the customer.
When will my order be delivered?
Your order will normally be delivered within 10 working days after shipment. Delivery of engraved items will require an additional 3 working days.
Can I choose any delivery address?
Packstations, parcel shops or post boxes are not accepted as delivery addresses.
How can I track my order?
In the dispatch confirmation email, which you will automatically receive, you will find details regarding delivery. The tracking number, a name of the delivery firm and expected delivery date are included.
Your order will be dispatched as soon as we have received payment for it. For PayPal payments, dispatch will occur directly after the order has been placed. For bank transfer payments, dispatch will occur as soon as payment has been successfully received by us.